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Conflict Resolution
1 - Welcome to Your SkillsCamp on Conflict Resolution
1.1 - What to Expect in this Your SkillsCamp on Conflict Resolution (2:10)
2 - What & Why of Conflict Resolution
2.0 - You Did It! Welcome! (0:49)
2.1 - Introduction & Our Definition (2:13)
2.1.1 - OPENING POLL: Conflict Resolution Questions
2.1.2 - DISCUSSION OF OPENING POLL: Conflict Resolution Questions (0:28)
2.2 - Benefits of Conflict Resolution (2:23)
2.3 - 5 Types of Common Workplace Conflicts (2:26)
2.3.1 - QUIZ: What kind of conflict is this?
2.3.2. - DISCUSSION: Quiz Results (2:12)
3 - The Brain in Conflict
3.1 - What is an Amygdala Hijack? (6:46)
3.2 - Cognitive Biases (9:43)
3.3 - Ego States (11:16)
3.3.1 - ACTIVITY: Ego States
3.4 SECTION QUIZ: Brain in Conflict
4 - Responses to Conflict
4.1 - 5 Conflict Styles (7:39)
4.1.1 - ACTIVITY: Conflict Styles Assessment
4.1.2 - DISCUSSION: Conflict Styles Assessment (1:07)
4.2 - 5 Stages of Responding to Conflict (3:10)
4.3 - Contentious Tactics (6:10)
4.4 - SECTION QUIZ: Responding to Conflict
5 - P.R.I.S.S. Method for Preventing Conflict
5.1 - P = Be Proactive (1:38)
5.2 - R = Build Relationships & Trust (1:48)
5.3 - I = Identify the Right Issues (3:10)
5.4 - S = Reframe & Solve Issues (2:45)
5.5 - S = Remember the Soft Skills (2:54)
5.6 - SECTION QUIZ: P.R.I.S.S. Method for Preventing Conflict
5.7 - SECTION ACTIVITY: P.R.I.S.S. in Your Life
6 - Communicating In Conflict
6.1 - Adult Ego State & the SBI-A Feedback Model (10:29)
6.1.1 - ACTIVITY: SBI-A Feedback Model
7- Learn from (Another) Expert
7.1 - Learn from Jay Johnson - "How to Deal with Difficult People"
8 - Final Notes
8.1 - Your Conflict Resolution Commitments (0:37)
8.2 - What You've Learned & Thank You (2:12)
How to Get Your Certificate for This Course
Accepting Your SkillsCamp Badge/Certificate (via Credly)
COURSE FEEDBACK
COURSE FEEDBACK SURVEY
3.1 - What is an Amygdala Hijack?
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